Complaints Procedure

Complaints can be submitted to the Club Chairman or Club Welfare Officer.

Alternatively, where the issue relates to a technical aspect, the concern can also be submitted to the appropriate age group manager.

If the complaint relates to the CWO it should be sent directly to the Club Chairman.

All complaints must be submitted in writing.

An initial response from the Club will be made within 7 days.

If an individual is unhappy with the outcome of their original complaint they can appeal to the club management committee.

The outcome of an appeal to the club management committee is final.

Individuals have the right to seek guidance from the County FA where they feel they have been unfairly treated by the club’s management committee.

October 2018